We are exceptional because we have to be…

Since we announced the fact that Mandolay has been recognised as one of the top 10% properties worldwide by Tripadvisor, we have received an awful lot of comments, the overwhelming response being extremely positive. In addition to the TripAdvisor notification, we also...

A Wow Moment Worth Celebrating at Mandolay

Every so often, a piece of news arrives that reminds us why we do what you do. This week, Mandolay received exactly that kind of wow moment when we were officially notified that our hotel has been ranked among the top 10% of hotels worldwide by TripAdvisor. This is an...

Team Training at Mandolay

Any training professional will tell you that a well‑equipped, modern hotel offers far more than just convenience when it comes to corporate training. Getting away from the office promotes an environment that actively enhances learning, professionalism, and team...

In Celebration of Guest Feedback

Hats off to Anna   ‘I noted that in much of your literature you state that you reward stars who go above and beyond their normal duties. One such person stood out in this respect. Anna attended to us on Friday and Monday, and the efficiency with which she...

It was an honour to be nominated

The Condé Nast Johansens Awards for Excellence are generally accepted as the most prestigious in our industry, and while it might sound somewhat trite to say it, we really were honoured to be nominated once again this year. Created to acknowledge, reward and celebrate...

Flippin’ Marvellous

We were delighted to once again enter a team in the Guildford Pancake Races, which took place on the High Street earlier this month. This is the 20th anniversary of pancake racing in Guildford, and as you can see from our team photo, the sun came out to mark the day...