Behind the Scenes

Every month we take a look at someone or something that makes Mandolay such a special place to work in and visit. This month, we go ‘Behind the Scenes’ with our Head Housekeeper, Erika, and learn a little bit more about her role as head of a department that can...

A Quick Word about Feedback and Review Sites

Let us start this blog by stating that we love review sites, we really do; this is why we have TripAdvisor, Booking.com, and Google QR codes on such prominent display at reception and around the hotel. We also love feedback, which is why we email every single guest...

People say the sweetest things!

As we pack away Christmas for another year, one of our first ‘jobs’ is to sit down and review every single part of our service, from Festive Party Nights and Celebration Lunches to overnight accommodation and everything in between.  We do this as a team, and we try to...