When Claire and I realised we were not going to be working with Ailsa anymore, during our tasting session – it’s fair to say we were quite upset. Ailsa had been with us all along our journey and was a key reason why we chose The Mandolay – she brought into my wife’s vision of how we could transform your large conference room into our winter themed wedding. As sad as we were that day, we were very soon encouraged by Tami Vickery. Tami immediately put us at ease. Tami clearly had experience and clearly also had more authority that Ailsa. This was useful in our specific situation as lots of questions were answered immediately without the ‘I’ll have to ask’ answer we had previously been given quite often.
Tami was very organised during the run up to our wedding day. We had Christmas and all that goes with December with a venue like yours to contend with. We could tell on several occasions in December that Tami was extremely busy. She never made us feel any less important and kept on top our ever-evolving plans at all times. Tami is a fantastic communicator – and that is an amazing asset in a role like hers.
At all times we felt we knew where we stood, and never had to wait days for updates or responses. We felt she was in our corner. As you are probably aware, the day before our wedding we had a major issue with a no-show from our main vendor. The most stressful of times I can assure you. Tami was available at all times during this, offered us an alternative (who we eventually used), and continued to communicate with us well after her work hours and very early on the wedding day. Sending texts and photographs to me that served as a huge comfort. It’s fair to say we were very worried – but it all worked out – thanks goodness and thank Tami. We also felt that Tami gave the staff on the day the full run down of what had happened, as they all seemed to want to do their very best for us. Thank you Tami.
Review submitted on Fri, 29th of November, 2019